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OUR PURPOSE: Amplify the ripple effect of kindness to empower anyone to be a good neighbour

OUR MISSION: Spread the power of kindness within our communities by enabling a kindness exchange via authentic and safe community connections

We want each of our members to feel welcome, safe, and respected at all times when using One Another.

We’ve developed a set of Community Guidelines describing what our expectations are for those using our platform to, or to ask for help.

When in doubt, ask yourself if your behaviour helps to spread the power of kindness.

We rely on our One Another Community, to report content that violates these Guidelines. To work towards these Community Guidelines being adhered to, we can provide a safe space for those to enable social kindness without fear.

Learn more about One Another’s moderation systems for enforcing the Community Guidelines.

#BEKIND always

At the core of One Another is kindness and creating authentic community connections between One Another. Our Guidelines prohibit posts and replies that discriminate against, attack, insult, shame, bully, or belittle others. Any incidents that are reported of this nature to our admin, will result in a suspension of accounts whilst a full investigation is completed.

We have a ZERO TOLERANCE policy when it comes to anyone in our community feeling uncomfortable.

Transparency and authenticity at our core

Using your true identity and honestly representing yourself are key parts of being a member of our One Another Community.

Our mobile phone verification ensures that our members know who they are communicating with at all times.

Privacy is paramount

We work to ensure that each and every member of One Another Community’s privacy is respected at all times.

There is no scenario where private information should be shared without permission of the owner.

Here’s an overview of what is not and what is allowed:

Not allowed:

  • Reposting information originally posted within One Another without obtaining the author’s permission. This includes reposting or sharing screenshots of content with other members of One Another or outside of One Another’s platform anywhere.
  • Posting the content of private messages sent through One ANother without the permission of the sender.
  • Posting non-public legal documents.
  • Posting personal contact or account information, such as email addresses, credit cards, or bank information.
  • Posting a person’s legal or medical history, unless there is a compelling public interest served by doing so.

Allowed:

  • Sharing content using the share button outside of One Another that appears on some types of posts, where it will be clearly marked. You may share public agency posts, business pages, deals, and public events.
  • Posting contact information when recommending someone’s services. However, if you post someone’s personal email addresses, phone number, or physical address and they request that it be removed, we may remove it.

Our guidelines on public shaming also apply to the posting of information about One Another Community members.

One Another’s Privacy Policy [Insert URL]  describes our security practices.

Threats to safety

Threatening someone’s physical safety is prohibited against One Another . If you believe that your physical safety or the safety of another person is at risk, please call 000 or contact the relevant local authorities.

If One Another is contacted regarding imminent danger to a person’s safety, we may also report that concern to the relevant authorities. However, contacting our team is not a substitute for reporting your safety issue to the relevant authorities.

Swearing or abusive language

Do not use profanity. Cursing is not necessary and may offend some of your neighbours.

Fraud

Fraudulent content, phishing, or content we deem to be spam is not permitted.

Delivering/ picking up goods

If you are helping a neighbour in need, thank you. Here are some guidelines to help ensure safe interactions with neighbours:

Please keep a distance of at least six feet away from your neighbour. Do not enter a neighbour’s home; drop off goods outside their door. Do not touch your neighbour or their possessions.  Do not take or give cash (you can use EFT or a payment app instead).

Keep in mind that germs are spread whenever you touch items. Wear latex gloves if possible and wash your hands frequently for at least 20 seconds both before and after interactions. Remind your neighbour to wash their hands for at least 20 seconds after handling whatever you drop off and to throw away any exterior packaging. Where possible, your neighbour should sanitise all items that they keep and intend to use.